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§ Private Profile · New York City, NY, USA
SaaS provider optimizing and automating enterprise contact centers with AI, machine learning, and natural language processing for customer service.
Based in New York, ASAPP develops an artificial intelligence software platform designed to optimize and automate enterprise contact centers through real-time speech analytics, voice transcription, and live agent coaching. The enterprise software as a service provider reached a $1.6 billion valuation in 2021 following a $120 million Series C funding round, which concluded a period of 100% annual sales growth. To date, the organization has secured approximately $400 million in total venture funding to expand its generative artificial intelligence capabilities and specialized workflow tools like AutoSummary and AutoCompose. ASAPP is backed by prominent institutional investors including Kleiner Perkins and Dragoneer, while deploying its technology for major corporate enterprise customers across the aviation and telecommunications sectors, such as JetBlue, DISH Network, and American Airlines. The enterprise software company was originally founded in 2014 by chief executive officer Gustavo Sapoznik.
ASAPP has raised $310.0M across 2 funding rounds.
ASAPP has raised $310.0M in total across 2 funding rounds.
ASAPP has raised $310.0M across 2 funding rounds. Most recently, it raised $120.0M Series C in May 2021.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| May 1, 2021 | $120M Series C | Dragoneer Investment Group, Fidelity Management & Research Company | Andreessen Horowitz, Arkitekt Ventures, Benhamou Global Ventures, Compound, Emergence Capital, Great Wave Ventures, Kleiner Perkins, Toyota Ventures, Uday Sandhu, John Chambers, John Doerr, 40 North Ventures, Euclidean Capital, HOF Capital, March Capital, Telstra Ventures | Announced |
| Apr 1, 2020 | $190M Series B | — | 83North, Angular Ventures, Arkitekt Ventures, Compound, G20 Ventures, Great Wave Ventures, Greylock, Kleiner Perkins, Dave Strohm, JOE Tucci, John Chambers, John Doerr, Emergence Capital, Euclidean Capital, HOF Capital, March Capital, Telstra Ventures, Vast Ventures | Announced |
ASAPP is a research-based artificial intelligence software company specializing in AI-native solutions for enterprise contact centers. It builds the ASAPP CXP platform, which automates complex customer interactions, provides dedicated AI agents for personalized service, and integrates human-AI collaboration to boost productivity and customer satisfaction[1][3]. Serving large enterprises like American Airlines, Dish, JetBlue, and Altice USA, ASAPP solves the problem of high-volume, friction-filled customer service by reducing costs, increasing containment rates (e.g., 20% uplift for Altice USA), and ensuring secure, ethical AI deployment[3]. The company has raised $312.6M in total funding across 3 rounds, with the latest at $120M, fueling growth in generative AI for customer experience (CX)[1].
ASAPP emerged as a pioneer in applying advanced AI to real-world enterprise challenges, with roots in research-driven innovation for data-rich problems[1]. Founded prior to its significant funding milestones (exact year not specified in available data), the company established a global presence with offices in New York, Silicon Valley, Buenos Aires, London, and Bozeman, reflecting early traction in scaling AI for contact centers[1]. Pivotal moments include integrating Amazon Bedrock for secure generative AI solutions and launching ASAPP CXP, which evolved from foundational AI Native® technology to agentic systems handling omnichannel interactions—demonstrating rapid adaptation to enterprise needs like those of airlines and telecoms[1][3].
ASAPP stands out in the crowded CX AI market through these key strengths:
These enable faster development, lower costs, and five-star experiences at scale, outperforming legacy tools[3].
ASAPP rides the generative AI wave in customer service, capitalizing on the shift from reactive chatbots to proactive, agentic systems amid exploding contact center demands post-pandemic[3]. Timing is ideal as enterprises grapple with labor shortages, rising costs, and AI hype—ASAPP's focus on secure, production-ready gen AI (via Bedrock integration) addresses trust gaps that plague hype-driven tools[1]. Market forces like omnichannel expectations and regulatory scrutiny on AI ethics favor its transparent, governed approach, influencing the ecosystem by setting benchmarks for human-AI hybrid models trusted by Fortune-tier firms[3]. This positions ASAPP as an enabler of "seamless people-AI collaboration," per Forrester, accelerating broader adoption in CX[3].
ASAPP is primed to dominate enterprise CX AI, with ASAPP CXP expanding into deeper automation and intelligence features amid surging demand for agentic systems. Trends like multimodal AI, stricter data privacy regs, and ROI-focused deployments will shape its path, potentially unlocking more verticals beyond airlines/telecom. Its influence may evolve toward ecosystem orchestration, powering "AI-first" contact centers globally—building on $312M funding to cement leadership in a market projected for explosive growth[1][3]. This research-driven innovator, solving data-rich CX puzzles from day one, exemplifies how AI natives transform workflows at scale.
ASAPP has raised $310.0M in total across 2 funding rounds.
ASAPP's investors include Dragoneer Investment Group, Fidelity Management & Research Company, Andreessen Horowitz, Arkitekt Ventures, Benhamou Global Ventures, Compound, Emergence Capital, Great Wave Ventures, Kleiner Perkins, Toyota Ventures, Uday Sandhu, John Chambers.