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Based in San Francisco and New York City, Casap develops an artificial intelligence platform that automates dispute resolution, prevents first party fraud, and streamlines chargebacks for financial institutions. The company provides a SaaS collaboration tool designed specifically for retail banks, credit unions, BaaS providers, and fintech companies operating within the broader payments ecosystem. To support its operational scaling and product development, the enterprise has secured significant venture capital backing, including an $8.5 million seed tranche in late 2024 and a subsequent $25 million Series A financing round completed in August 2025. The executive leadership team leverages extensive prior consumer finance experience from prominent financial technology firms, including Robinhood and Chime, to engineer software that ensures regulatory compliance while reducing administrative costs. Casap was officially founded in 2023 by former industry executives Shanthi Shanmugam and Saisi Peter.
Casap has raised $33.5M across 2 funding rounds.
Casap has raised $33.5M in total across 2 funding rounds.
Casap has raised $33.5M across 2 funding rounds. Most recently, it raised $25.0M Series A in August 2025.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 1, 2025 | $25M Series A | Emergence Capital | Abstract Ventures, Andreessen Horowitz, Ardent Venture Partners, Cameron Ventures, Shift Left Ventures, SV Angel, Y Combinator, Haroon Mokhtarzada, Lightspeed Venture Partners, Primary Venture Partners, SoFi | Announced |
| Oct 28, 2024 | $8.5M Venture Round | Aaron Frank | Alloy Labs, Commerce Ventures, Curql, Primary Venture Partners | Announced |
Casap has raised $33.5M in total across 2 funding rounds.
Casap's investors include Emergence Capital, Abstract Ventures, Andreessen Horowitz, Ardent Venture Partners, Cameron Ventures, Shift Left Ventures, SV Angel, Y Combinator, Haroon Mokhtarzada, Lightspeed Venture Partners, Primary Venture Partners, SOFI.
# Casap: High-Level Overview
Casap is an AI-powered disputes automation and fraud prevention platform designed to help financial institutions streamline their back-office operations.[1] The company builds intelligent automation tools that automatically resolve disputes end-to-end while simultaneously identifying and preventing first-party fraud patterns.[1] Casap serves banks, credit unions, fintechs, and other financial institutions by transforming traditionally costly and manual dispute resolution processes into opportunities for customer loyalty and operational efficiency.[5]
The platform addresses a critical pain point in financial services: dispute and chargeback resolution at scale. Rather than treating disputes as purely defensive exercises, Casap reframes them as moments to delight customers and build lasting relationships.[2] The company claims to reduce dispute processing costs by up to 50%, automatically resolve 30% of caseloads, cut processing time by 40%, and improve Net Promoter Score by 30%.[5]
# Origin Story
Casap was founded by Shanthi Shanmugam (CEO and Co-Founder) and Saisi Peter (Co-Founder), both of whom bring deep expertise from leading fintech companies.[2] Shanthi and Saisi previously worked at industry-leading firms like Robinhood and Chime, where they handled the scale of millions of disputes annually and developed firsthand understanding of the complexities in fraud prevention and dispute management.[2] This operational experience—having worked in the trenches resolving disputes and protecting consumers—directly informed Casap's product vision and approach.
The founders recognized that existing dispute resolution processes were fragmented, manual, and expensive, creating friction for both financial institutions and their customers. Their background managing disputes at massive scale positioned them uniquely to build an AI-driven solution that could automate and intelligently handle this workflow.
# Core Differentiators
# Role in the Broader Tech Landscape
Casap operates at the intersection of two major fintech trends: automation of back-office operations and AI-driven compliance and risk management. Financial institutions face mounting pressure to reduce operational costs while simultaneously managing increasingly complex regulatory requirements and fraud threats. The timing is particularly favorable because:
Casap is backed by top-tier venture capital and notable fintech founders,[1] indicating strong investor confidence in both the market opportunity and the team's execution capability.
# Quick Take & Future Outlook
Casap is well-positioned to capture significant market share in the dispute automation space, particularly as financial institutions prioritize cost reduction and regulatory compliance. The company's founders bring credibility and operational depth, and their product addresses a genuine pain point with measurable ROI metrics.
Looking ahead, Casap's growth will likely be shaped by:
The company's ability to deliver on its promised metrics—particularly the 50% cost reduction and 30% automatic resolution rate—will be critical to sustained growth. If Casap can consistently demonstrate ROI for its customers while maintaining compliance and fraud prevention effectiveness, it has the potential to become a category-defining player in financial services automation.
