Convince & Convert is a boutique digital marketing and customer experience (CX) advisory firm founded by Jay Baer that provides strategy, training, content, and consulting to enterprise and mid‑market clients worldwide; it operates as a small, remote‑first team and was acquired into a larger content/marketing network in recent years, expanding its reach while retaining a specialist, senior‑led model[3][1].
High‑Level Overview
- Convince & Convert is a strategic digital marketing and CX consultancy that helps organizations improve content marketing, social media, and customer experience through advisory services, workshops, and training[5][3].- Mission: to move clients from “could do” to “must do” — focusing on customer‑centric digital marketing that drives measurable business outcomes[5].- Investment philosophy / Key sectors / Impact on the startup ecosystem: as a service firm rather than an investment vehicle, its influence on startups is through thought leadership, training, and advisory work for enterprise and growth organizations across sectors such as B2B, higher education, enterprise tech, travel & hospitality, finance, and healthcare[5][6].- As a portfolio‑style asset (within an Omnicom content/marketing group after acquisition), Convince & Convert provides specialized strategic services that complement larger agency networks and bring senior practitioner expertise to client engagements[1][5].
Origin Story
- Founded in 2008 by New York Times bestselling author and marketing speaker Jay Baer, Convince & Convert grew from a widely read blog and thought leadership into a boutique consultancy focused on content, social, and CX strategy[3].- Founders / background: Jay Baer is the founder and the firm’s initial public face, leveraging his author/speaker platform to attract enterprise clients and popularize concepts in content and word‑of‑mouth marketing[3][4].- How the idea emerged: the company evolved from Jay Baer’s content and speaking work into a formal consultancy as demand grew for strategic, outcomes‑focused digital marketing guidance[3].- Early traction / pivotal moments: early growth was driven by thought leadership and high‑profile clients; the firm scaled rapidly in the 2010s (including recognition on Inc. lists during growth phases) and later adopted project management tools and operational practices to support expansion[4][3]. In 2023 the firm was acquired by a larger content/marketing group (reported as part of Omnicom’s content marketing umbrella), giving it access to broader corporate infrastructure while maintaining its boutique model[1].
Core Differentiators
- Senior, practitioner‑led team: a small roster of experienced strategists (the firm remains intentionally compact so clients get senior access)[3].- Remote‑first, nimble operating model: 100% virtual operations allow flexible delivery and global client reach[3].- Thought leadership and content pedigree: roots in bestselling books, a popular blog, and the Social Pros podcast that built strong industry credibility[3][5].- Enterprise credibility: a client list that has included Oracle, Hilton, Adidas, 3M, and the United Nations, demonstrating ability to serve large organizations[4].- High client satisfaction and NPS focus: the firm emphasizes measurable results and reports a very high Net Promoter Score among clients[5].- Integration into a larger network: acquisition into an Omnicom content/marketing group expanded resource access and cross‑agency collaboration opportunities while preserving specialist capabilities[1].
Role in the Broader Tech & Marketing Landscape
- Riding the content + CX wave: Convince & Convert operates at the intersection of content marketing, social engagement, and customer experience—areas that remain central as brands prioritize owned media and experience‑driven differentiation[5].- Timing and market forces: continued shifts to digital engagement, demand for measurable ROI from content and social programs, and enterprise interest in expert training and operationalization of marketing practices favor boutique specialist consultancies that deliver senior talent and replicable playbooks[5][4].- Influence: through books, podcasts, research, and client work the firm helps set practices for content strategy and social/CX measurement that smaller agencies, in‑house teams, and enterprise buyers adopt[3][5].- Ecosystem role: acts as a bridge between pure strategy and execution — offering advisory services that plug into larger agency networks or in‑house teams, and post‑acquisition can feed insights and packaged offerings into an Omnicom content ecosystem[1][5].
Quick Take & Future Outlook
- What’s next: expect continued emphasis on integrating CX and content with measurable business metrics, packaged training/productized advisory services for enterprise teams, and deeper collaboration with the parent content network to serve global accounts[1][5].- Trends that will shape them: AI‑augmented content creation and CX personalization, demand for outcome‑driven marketing programs, and enterprises consolidating vendor relationships under holding‑company ecosystems will all affect how Convince & Convert packages expertise and scales impact[5][1].- Influence evolution: the firm is likely to remain influential in thought leadership while leaning on its parent network for scale — preserving its boutique, senior‑led approach for high‑value advisory work while contributing capabilities to larger integrated campaigns[1][3].
Quick take: Convince & Convert combines decades of practitioner thought leadership with a compact, senior team and now bolstered distribution via a larger content network — a model that positions it to continue shaping how enterprises translate content, social, and CX strategies into measurable business outcomes[3][1].
