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Exceptional Cloud Services is a provider of Platform-as-a-Service tools designed to help software developers build, manage, and deploy enterprise cloud applications. The company's core product portfolio includes its namesake product for real-time error tracking in web applications, Airbrake.io for automated application error collection, and Redis To Go for managing Redis database instances. Operating through a software-as-a-service subscription business model, the platform tracked software errors across more than 6,000 web applications and served an active user base exceeding 50,000 developers before its exit. On March 28, 2013, the enterprise was acquired by Rackspace, integrating its specialized developer tools into the acquirer's broader open cloud infrastructure portfolio while relocating the core team to San Antonio, Texas. Exceptional Cloud Services was founded by chief executive officer Jonathan Siegel, who previously co-founded other technology ventures including RightScale and RightSignature.
Key people at Exceptional Cloud Services.
Key people at Exceptional Cloud Services.
Xceptional Cloud Services (styled as Xceptional) is an IT managed services provider specializing in cloud solutions, headquartered in San Diego and Boulder, Colorado. It offers enterprise-grade cloud migration, infrastructure as a service (IaaS), backup as a service, desktop as a service, disaster recovery, and full-time support for hybrid and cloud deployments, targeting businesses seeking scalable, secure IT infrastructure with reduced costs and risks.[3]
The company serves enterprises frustrated with prior managed service providers (MSPs), addressing issues like lack of cloud expertise, unresponsive support, poor transparency, and weak vendor relationships. Its services enable seamless migration from on-premise systems, optimizing productivity, revenue, and profitability through tailored cloud strategies across industries requiring reliable network performance and unlimited scalability.[3]
Xceptional emerged as a response to common pain points in IT managed services, particularly around cloud transitions, though specific founding year, founders, or early traction details are not detailed in available sources. Operating from Louisville, CO (noted in related cloud contexts but aligned with Xceptional's Boulder presence), it positions itself as a specialist resolving MSP shortcomings like skill gaps and unresponsive service.[1][3]
Pivotal to its story is a client-centric evolution: today, it focuses on "XceptionalCloud" solutions that make migrations "efficient and painless," drawing on decades of hands-on expertise to build strong relationships with mission-critical cloud vendors. This backstory humanizes Xceptional as a reliable partner for businesses navigating complex cloud shifts amid growing digital transformation demands.[3]
Xceptional stands out in the crowded cloud services market through a structured approach emphasizing service excellence and practical solutions:
These pillars create a developer- and admin-friendly experience, prioritizing ease of use and reliability over generic offerings from larger hyperscalers.[3]
Xceptional rides the wave of cloud migration and hybrid cloud adoption, a trend accelerating as enterprises (63% market dominated by AWS, Azure, GCP) seek to modernize legacy IT amid digital transformation.[4] Its timing aligns with 2025's emphasis on cost-effective, secure migrations—enterprises face rising demands for scalability, AI integration, and multi-cloud management, where MSPs like Xceptional bridge gaps left by giants focused on raw infrastructure.[2][7]
Market forces favoring Xceptional include backlash against underperforming MSPs and the need for personalized support in industries like healthcare, finance, and logistics, where compliance and low-latency matter.[1][3] It influences the ecosystem by enabling smaller-to-midmarket firms to compete via optimized cloud ops, reducing vendor lock-in risks and promoting hybrid models that blend on-premise security with cloud agility.[3]
Xceptional is poised for growth by capitalizing on hybrid cloud and managed services demand, expanding its "XceptionalCloud" to integrate AI-driven automation and advanced security amid 2025-2026 trends like edge computing and cost optimization tools.[6][8] Expect deeper partnerships with hyperscalers (AWS, Azure) and tailored AIOps for predictive IT management, potentially scaling via acquisitions or vertical-specific solutions.
As cloud markets evolve with generative AI and regulatory pressures, Xceptional's focus on extraordinary service could elevate its influence, empowering more enterprises to achieve "infinite scalability" without the pains of traditional MSPs—reinforcing its role as the reliable scaler in a hyperscaler-dominated world.[3]
