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§ Private Profile · Vancouver, BC, Canada
Developer of AI-powered virtual assistants for banks and credit unions, enhancing digital customer experiences for payments, budgeting, and savings.
Finn AI is a Vancouver, British Columbia-based technology company that develops AI-powered virtual assistants for banks and credit unions to automate customer service across digital channels. The platform facilitates payments, budgeting, and complex queries, supporting financial institutions with a peak workforce of over 50 employees prior to its acquisition. The enterprise raised approximately $11 million in total venture capital funding, including a Series A round backed by lead investors like Yaletown Partners and BDC Capital. Finn AI deployed its turnkey conversational AI software for several prominent financial sector clients and partners, including Bank of Montreal (BMO) and Visa Canada. Following its continued expansion in the fintech sector, the company was acquired by the digital customer service provider Glia in June 2022. Finn AI was founded in 2014 by Jake Tyler, Natalie Cartwright, and Guru Atlu.
Finn AI has raised $16.4M across 3 funding rounds.
Finn AI has raised $16.4M in total across 3 funding rounds.
Finn AI has raised $16.4M in total across 3 funding rounds.
Finn AI's investors include Flying Fish Partners, BDC Venture Capital, 1843 Capital, John Livingston.
Finn AI has raised $16.4M across 3 funding rounds. Most recently, it raised $11.0M Series A in October 2018.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 1, 2018 | $11M Series A | Flying Fish Partners | BDC Venture Capital, 1843 Capital | Announced |
| Oct 26, 2017 | $2.4M Venture Round | John Livingston, Flying Fish Partners | — | Announced |
| Oct 1, 2017 | $3M Seed | — | Flying Fish Partners | Announced |
Finn AI was an AI-powered virtual assistant platform specialized for banking and personal finance, enabling banks and credit unions to offer conversational chatbots for tasks like balance inquiries, bill payments, budget tracking, and personalized financial advice.[1][2][3] It served financial institutions by providing white-label solutions that reduced customer acquisition costs, enhanced self-service support, and improved operational efficiency through natural language processing (NLP) focused exclusively on banking intents.[1][3] The company demonstrated strong growth, raising $13.92M before its acquisition by Glia on June 23, 2022, and partnering with major players like top US retail banks, ATB Financial, and TymeBank.[2][6]
Founded in 2014 in Vancouver, British Columbia, Finn AI originated as Payso Inc., a consumer peer-to-peer fund transfer company, before pivoting to AI-driven virtual assistants for banking.[2][3] The shift leveraged machine learning and NLP to create banking-specific chatbots, initially integrating with platforms like Facebook Messenger for intuitive interactions such as money transfers and product education.[3] Early traction came from specializing in over 500 banking intents and 500,000 phrases, powering use cases in customer acquisition and care, which attracted investments and clients amid rising demand for digital banking tools.[1][3]
Finn AI rode the wave of conversational AI in fintech, capitalizing on the shift to digital banking amid post-2010s mobile adoption and the need for 24/7 self-service during the pandemic.[1][3] Its timing aligned with explosive growth in cloud-based NLP (e.g., on-premise/cloud segments dominating markets) and regulatory pushes for efficient customer engagement in North America and beyond.[2] By acting as middleware between bank frontends and SDKs, it influenced the ecosystem by enabling institutions to deploy secure, specialized AI without building from scratch, paving the way for consolidations like its Glia acquisition amid maturing AI agent markets.[2][4][6]
Post-2022 acquisition by Glia, Finn AI's technology persists within Glia's Digital Customer Service platform as an integrated banking chatbot, likely evolving toward multi-channel AI agents handling complex queries via continuous training loops.[2][6] Trends like advanced NLP flywheels and predictive analytics will shape its path, boosting resolution rates in fraud detection, sales, and workforce management for financial firms.[2] Its influence may expand through Glia's ecosystem, standardizing high-fidelity conversational banking and reducing costs further as AI maturity drives widespread adoption in underserved markets. This builds on Finn AI's foundational role in proving sector-specific AI's ROI for fintech transformation.[1][6]