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Key people at ISITE Design.
ISITE Design is a digital strategy and design consulting firm based in Portland, Oregon, with a satellite office in Boston, that specializes in helping companies optimize their use of the internet for e-commerce, marketing, analytics, and broader digital transformation initiatives. The firm delivers strategic consulting services alongside design expertise, focusing on improving business outcomes and enhancing user experiences through comprehensive, tailored digital solutions for its clients. Demonstrating notable expansion, ISITE Design reported $5.9 million in gross revenue by 2009, having grown its team to 53 employees from 14 in 2005, and more than tripling its revenues over that four-year period. Its project-based services cater to a diverse client portfolio, including global enterprises such as Siemens and SolarWorld, for whom it provides extensive digital strategy and implementation. The company was founded in 1997 by Paul Williams and Jeff Cram.
Key people at ISITE Design.
ISITE Design is a Portland, Oregon-based digital agency, founded in 1997, specializing in digital strategy, experience design, web development, online marketing, and related services.[1][4][5][7] With offices in Boston and Los Angeles (later Boston and Portland emphasized post-rebrand), it served clients like Zipcar, MTV, Columbia Sportswear, OHSU, and BMC Software, focusing on creating customer-centric digital experiences.[1][4][5] In 2015, the company rebranded to Connective DX, expanding into digital enablement services such as training, assessments, and staffing to help organizations build in-house digital capabilities.[4][5] It fostered an eclectic, learning-oriented culture and offered flexible remote work in roles like project management and web analytics.[1]
ISITE Design was founded in 1997 by Paul Williams and Jeff Cram in Portland, Oregon.[4][5][7] The co-founders built the agency around delivering passionate, innovative digital solutions, growing to $5.9 million in gross revenue by 2009.[7] Early traction came from high-profile clients like Farm Aid, Genzyme, and Pacific Power, establishing its reputation in web analytics, rich media, and application development.[1] A pivotal evolution occurred in 2015 with the rebrand to Connective DX, launching digital enablement services amid trends toward in-house agencies, as predicted by IDC and Forrester Research.[5] This shift addressed the need for sustainable, organization-wide digital strategies beyond traditional agency dependencies.[5]
ISITE Design rode the early wave of digital transformation in the late 1990s and 2000s, capitalizing on the rise of web applications and online marketing amid booming internet adoption.[1][7] Its timing aligned with enterprises needing integrated digital strategies, positioning it as a key player in shifting marketing from siloed efforts to holistic, customer-aligned experiences.[5] Market forces like Forrester's "Age of the Customer" and IDC's in-house agency predictions favored its 2015 pivot to enablement services, helping organizations counter agency dependency in a high-tech marketing evolution.[5] Through client work and events like Delight Conference, it influenced the ecosystem by promoting sustainable digital capabilities and experience design standards.[5]
As Connective DX post-rebrand, ISITE Design's legacy endures in empowering customer-centric digital maturity, with potential growth in AI-driven personalization and in-house enablement amid ongoing digital acceleration. Trends like organizational digital autonomy and experience-led strategies will shape its trajectory, evolving its influence toward advisory roles in enterprise tech stacks. This positions it to thrive by bridging agency innovation with internal team empowerment, sustaining impact in a maturing digital landscape.
