Loading organizations...
Key people at JustAnswer.
JustAnswer is an online platform based in San Francisco, California, connecting individuals with verified experts for real-time answers across more than 150 categories, including health, legal, and automotive. The service provides personalized assistance 24/7 from professionals like doctors, lawyers, and veterinarians, processing approximately 10,000 questions daily and delivering 4 million solutions annually. Operating on a subscription or pay-per-question model, JustAnswer serves consumers worldwide, with operations spanning the US, UK, Germany, Spain, and Japan. The organization maintains a global workforce of over 650 employees across three continents and leverages a network of more than 13,000 experts. Andy Kurtzig, the company's founder and CEO, established JustAnswer in 2003, pioneering a significant model within the gig economy. Its business model centers on subscription or pay-per-question model for consumer access to expert consultations.
Key people at JustAnswer.
JustAnswer is an online platform that connects users with verified experts across 150+ categories, including health, legal, finance, tech, veterinary, and car repair, providing 24/7 on-demand answers to questions—handling up to 10,000 queries daily and delivering about 4 million solutions annually.[1] Founded as a pioneer in the gig economy, it serves consumers worldwide through sites in the US, UK, Germany, Spain, and Japan, with over 650 employees across three continents, and differentiates itself by blending human expertise with AI for efficient matching and enhanced customer experience.[1][2]
The platform solves the problem of quick access to professional advice without delays or high costs, originally inspired by the need for rapid health consultations, evolving from 24-hour responses to instant help for everyday and urgent issues.[1][2]
JustAnswer was founded in 2003 by CEO Andy Kurtzig in San Francisco, sparked by a personal need: his wife sought quick online consultations with health professionals about her pregnancy concerns, highlighting the gap in accessible expert advice.[1][3] Kurtzig, who had previously built and sold Anser—a software company automating newspaper classifieds—launched JustAnswer (initially under Pearl.com) as a paid question-and-answer service to deliver expert guidance in under 24 hours, targeting fields like law, medicine, tech support, and relationship counseling.[2][3]
Early growth was gradual, taking nine years to achieve significant revenue amid funding challenges, but pivotal expansion came by covering dozens of categories with vetted experts, scaling to global operations and rebranding emphasis on its core mission; by 2023, it celebrated 20 years with thousands of professionals answering questions every 9 seconds.[1][3]
JustAnswer rides the gig economy and on-demand services wave, pioneered since 2003, while capitalizing on AI advancements to enhance human expertise amid rising demand for instant, affordable professional advice in a post-pandemic world of remote everything.[1] Timing aligns with market forces like regulatory hurdles in high-stakes fields (e.g., legal/medical), where online platforms cut costs and wait times—enabling insights that shorten in-person visits from hours to minutes—while influencing the ecosystem by normalizing AI-augmented expert marketplaces and democratizing access beyond traditional gatekeepers.[1][3]
It shapes broader trends by proving scalable models for knowledge work gigging, fostering global expert communities, and addressing "help-seeker" needs in an era where consumers bypass slow systems for digital immediacy.[1][2]
JustAnswer is poised for accelerated growth by doubling down on AI-human synergies, launching trend-aligned products, and expanding its expert network to handle surging global demand for on-demand expertise.[1] Trends like AI personalization, remote work permanence, and cost-conscious consumers will propel it, potentially evolving its influence from Q&A pioneer to comprehensive virtual consultation hub, redefining how billions access pros worldwide—building directly on its 20-year foundation of trusted, rapid solutions.[1]
