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LeadDesk has raised $6.0M across 1 funding round.
Key people at LeadDesk.
LeadDesk has raised $6.0M in total across 1 funding round.
LeadDesk develops cloud-based contact center software for high-volume sales and customer service operations. Its intelligent platform facilitates efficient outbound sales and comprehensive omnichannel customer interactions. Engineered as a cloud-native solution, it streamlines communication workflows and enhances agent productivity across diverse channels.
The company was founded in 2010 in Helsinki, Finland, by Olli Nokso-Koivisto. He identified a clear market need for modern, scalable contact center solutions, leading to a flexible, powerful cloud-based system. This enabled businesses to transition from traditional setups, empowering sales and service teams with agile customer engagement.
LeadDesk supports organizations needing robust tools for extensive customer outreach and support. Its vision involves empowering sales and customer service agents with intuitive technology for effective, personalized interactions. The company’s mission focuses on making complex contact center operations cost-effective and transparent, aiding clients in achieving sales goals and improving customer satisfaction.
Key people at LeadDesk.
LeadDesk is a cloud-based contact center software platform designed for high-volume outbound sales, inbound sales, and omnichannel customer service, enabling agents to handle hundreds of contacts daily with tools like intelligent dialers, predictive dialing, and AI features such as transcription and summarization.[1][2][3][4] It serves businesses from SMBs to large enterprises across sales and service teams, solving challenges like agent inefficiency, slow response times, high costs, and fragmented communication channels by offering customizable campaigns, queues, reports, high-quality audio (99.95% uptime over 500 million calls yearly), and compliance with EU data regulations via European servers.[1][2][3] As a public company listed on Nasdaq First North Finland with 180+ team members in 8 countries, LeadDesk demonstrates strong growth, SOC 2 accreditation, ISO27001 certification, and pricing starting at €85-€99 per license per month, supporting scalable operations for happier agents, more sales, and faster resolutions.[1][2][4][5]
LeadDesk was founded in 2010 in Europe with the mission to revolutionize the call center industry by helping agents close more deals and cases from day one, focusing on boosting sales, cutting costs, shortening resolutions, and improving response times.[1] The company's early vision centered on creating a cloud-based solution with local language support and robust infrastructure, evolving from a startup into a public entity trading on Nasdaq First North Finland, now aiding thousands of agents daily across international teams.[1][6] Pivotal moments include building proprietary call infrastructure for reliability, expanding to omnichannel support, and achieving certifications like SOC 2 and ISO27001, while growing a 180+ diverse workforce to deliver localized service in 8 countries.[1][3]
LeadDesk rides the wave of AI-enhanced contact centers and omnichannel customer engagement, capitalizing on post-pandemic demand for remote, high-volume sales/service amid rising e-commerce and digital interactions.[3] Its timing aligns with regulatory shifts favoring EU data sovereignty (GDPR compliance via local servers) and the shift from legacy on-premise systems to scalable cloud SaaS, enabling businesses to manage explosive contact volumes efficiently.[1][2] Market forces like labor shortages in call centers and AI adoption for productivity (e.g., transcription/summarization) favor LeadDesk, as it empowers enterprises with superhero-like tools, influences ecosystem standards for reliability (99.95% uptime), and supports global expansion through localized teams, fostering a more agent-centric industry.[1][3][5]
LeadDesk is poised for continued expansion by deepening AI integrations (e.g., advanced summarization, analytics) and targeting enterprise growth in high-volume sectors like telecom and finance, leveraging its public status for acquisitions or R&D.[1][3][6] Trends like hyper-personalized customer service via real-time data and stricter global compliance will shape its path, potentially amplifying influence through partnerships and further uptime innovations. As cloud contact centers become mission-critical, LeadDesk's focus on agent empowerment and reliability positions it to sustain above-average growth, making sales and service look easy for even larger scales—echoing its founding promise to revolutionize the industry.[1][2]
LeadDesk has raised $6.0M in total across 1 funding round.
LeadDesk's investors include AME Cloud Ventures, Dawn Capital, Hardware Club, Kleiner Perkins, Menlo Ventures.
LeadDesk has raised $6.0M across 1 funding round. Most recently, it raised $6.0M Series A in February 2015.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Feb 1, 2015 | $6M Series A | — | AME Cloud Ventures, Dawn Capital, Hardware Club, Kleiner Perkins, Menlo Ventures | Announced |
