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§ Private Profile · New York City, NY, USA
MD Ally is a technology company.
MD Ally delivers a platform integrating telehealth and care navigation within public safety systems. It empowers emergency dispatchers to divert non-emergent 911 calls to virtual care, in-network medical resources, or social services. This technology optimizes emergency response by providing appropriate care pathways for non-critical situations, reducing the burden on traditional emergency services.
Shanel Fields founded MD Ally in May 2019, recognizing that many 911 calls do not necessitate an emergency response. As CEO, Fields identified the urgent need to modernize public safety. She created a solution directing non-urgent cases to alternative care, preserving critical emergency resources for genuine crises.
The company primarily serves municipalities, public safety agencies, and payors. MD Ally’s vision is to transform the emergency response ecosystem by improving patient access to appropriate care and reducing unnecessary emergency department visits. The platform empowers emergency services to focus on critical incidents, fostering an efficient, patient-centric continuum.
MD Ally has raised $19.0M across 3 funding rounds.
MD Ally has raised $19.0M in total across 3 funding rounds.
MD Ally is a technology company building a cloud-based telehealth platform that integrates with 911 dispatch systems to connect non-emergency callers to virtual care, social services, and community resources in real time[1][3]. It serves public safety agencies, emergency medical services (EMS), and health insurance payers by diverting low-acuity cases from emergency departments, reducing strain on EMS resources, and ensuring patients receive appropriate care promptly through audio/video consultations, appointment scheduling, and non-emergency transport coordination[1][2][3]. The platform addresses a key inefficiency in emergency response, where studies indicate 12% of ER visits can be safely handled virtually, helping cut over $31.5 billion in annual excess costs[2][3]. MD Ally has shown strong growth momentum, raising $3.1 million in seed funding in 2021, $14 million in Series A in 2023 (led by First Crescent Ventures and General Catalyst, totaling $25 million), and securing partnerships like Lee County, Florida (2022) and Falck (2023)[2].
MD Ally was founded by Shanel Fields, who serves as CEO, emerging from the need to modernize 911 responses amid rising EMS pressures[2]. The idea took shape to create virtual care pathways for non-emergent calls, expanding traditional two-tier EMS systems into a more resilient ecosystem with telehealth integration[3]. Early traction came with $3.1 million seed funding in 2021, followed by a pivotal 2022 partnership with Lee County, Florida—the largest county in Southwest Florida—to enhance 911 services via real-time telemedicine, saving costs and improving patient access[2][3]. This built momentum into 2023 collaborations, including with EMS provider Falck, and the $14 million Series A to scale nationwide[2].
MD Ally rides the telehealth and digital public safety wave, capitalizing on post-pandemic demand for virtual care amid chronic EMS overload from aging populations, staffing shortages, and non-emergent call surges[2][3]. Timing is ideal as U.S. healthcare faces $31.5 billion in excess ER costs annually, with market forces like payer incentives for diversion and regulatory pushes for integrated 911 tech favoring scalable platforms[2]. It influences the ecosystem by pioneering a "new 911 digital health ecosystem," enabling forward-thinking agencies to add virtual response tiers, similar to how RapidSOS enhances data-driven responses, ultimately boosting resilience and outcomes across public safety and health systems[2][3].
MD Ally is positioned for nationwide expansion with its recent $25 million funding, focusing on talent recruitment, payer partnerships, and tech enhancements to tackle EMS inefficiencies at scale[2]. Trends like AI-driven triage, broader 911 modernization, and value-based care will propel growth, potentially amplifying its role in reducing ER burdens as virtual EMS adoption accelerates. Its influence could evolve from regional innovator to national standard-setter, humanizing emergency response by ensuring "the right care, at the right time, and in the right place"—echoing its mission to transform strained 911 systems into efficient, patient-centered ecosystems[3].
MD Ally has raised $19.0M across 3 funding rounds. Most recently, it raised $14.0M Series A in August 2024.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 1, 2024 | $14M Series A | Bill Frist | 8VC, Alumni Ventures, BITKRAFT Ventures, Caffeinated Capital, Cantos Ventures, Comcast Ventures, DCM, ALI Tamaseb, General Catalyst, Innovation Endeavors, Invariantes Fund, Prime Movers LAB, Seae Ventures, Third Point Ventures, Venrock, Bill Ackman, Brett Topche | Announced |
| Apr 1, 2021 | $4M Seed | General Catalyst, Seae Ventures | 8VC, Alumni Ventures, Caffeinated Capital, Comcast Ventures, Bill Ackman, Brett Topche | Announced |
| May 29, 2020 | $1M Seed | — | — | Announced |
MD Ally has raised $19.0M in total across 3 funding rounds.
MD Ally's investors include Bill Frist, 8VC, Alumni Ventures, BITKRAFT Ventures, Caffeinated Capital, Cantos Ventures, Comcast Ventures, DCM, Ali Tamaseb, General Catalyst, Innovation Endeavors, Invariantes Fund.