Press Ganey

Press Ganey develops and implements an advanced human experience management platform tailored for the healthcare industry. This comprehensive solution integrates data analytics, technology, and expert guidance to help healthcare organizations measure, understand, and enhance the overall experience for patients, caregivers, and employees. The platform's capabilities extend beyond traditional patient satisfaction surveys to provide actionable insights for improving quality of care, operational efficiency, and staff engagement.

The company was founded in 1985 by Irwin Press and Rod Ganey, both professors at the University of Notre Dame in South Bend, Indiana. Their initial insight stemmed from the belief that by systematically listening to individuals, particularly patients, healthcare providers could fundamentally improve care delivery. This foundational principle drove their efforts to create tools that captured and analyzed feedback to foster better patient experiences.

Press Ganey serves a diverse array of clients across the healthcare ecosystem, including healthcare providers, health plans, and life sciences organizations. Its core mission is to partner with these entities to transform their approach to safety, quality, experience, and workforce engagement. The company envisions a future where healthcare organizations can consistently deliver high-quality, person-centered care by continuously acting on nuanced human experience data.