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§ Private Profile · Bozeman, MT, USA
Quiq is a technology company.
Quiq provides an AI-powered customer experience platform that transforms customer interactions through agentic AI solutions, enhancing sales and resolutions across various channels.
Quiq has raised $51.5M across 4 funding rounds.
Quiq has raised $51.5M in total across 4 funding rounds.
# High-Level Overview
Quiq is an enterprise AI platform that enables businesses to automate and personalize customer interactions across multiple channels through agentic AI and conversational technology.[2][3] Founded in 2015 and based in Bozeman, Montana, Quiq helps brands—including Volvo, Brinks Home, and IHG Hotels & Resorts—deliver customer support and sales engagement through AI-powered messaging, voice, and email.[3] The company solves the fundamental problem of scaling personalized customer communication: businesses need to engage customers efficiently across their preferred channels (SMS, WhatsApp, web chat, Apple Messages for Business, and more) while maintaining quality and reducing operational costs.[2][3]
Quiq's growth momentum reflects the broader enterprise shift toward AI-driven customer experience. The company evolved from a digital messaging platform focused on asynchronous communication into a leader in agentic AI for customer experience (CX), positioning itself at the intersection of three areas where enterprises are investing heavily: customer experience, AI, and digital engagement.[2][7] With more than 100 enterprise customers and a team drawing expertise from Oracle, Zendesk, and LivePerson, Quiq demonstrates both market traction and deep domain knowledge in customer service technology.[2][4]
Quiq is positioned at a critical inflection point in enterprise software. The rise of large language models and generative AI fundamentally changed what's possible in customer service automation—Quiq was among the first to market with customer-facing generative AI assistants and has evolved toward agentic AI, where systems can autonomously execute multi-step tasks.[2] This shift matters because enterprises are moving beyond chatbots that answer questions to AI agents that can resolve issues, process transactions, and handle complex workflows end-to-end.
The timing is particularly favorable. Enterprises face simultaneous pressures: labor costs are rising, customer expectations for instant, personalized service are increasing, and AI capabilities have matured enough to handle real business processes reliably. Quiq's focus on CX—a function present in every enterprise—gives it a large addressable market. Additionally, the company's partnership with Carahsoft to distribute through government procurement channels signals expansion into the public sector, a traditionally underserved but high-value market segment.[1]
Quiq influences the broader ecosystem by demonstrating that conversational AI's value lies not in replacing human agents but in augmenting them and handling high-volume, routine interactions at scale. This "human-in-the-loop" model is becoming the industry standard, and Quiq's emphasis on seamless handoffs and agent collaboration tools positions it as a thought leader in this transition.
Quiq is well-positioned to capture significant market share in the enterprise CX automation space over the next 2–3 years. The convergence of agentic AI maturity, rising labor costs, and enterprise willingness to invest in AI-driven customer experience creates a tailwind. The company's ability to deploy solutions quickly—a critical competitive advantage in a fast-moving market—and its focus on transparency and control (rather than proprietary black-box models) address enterprise concerns about AI governance and explainability.
The key question for Quiq's future is whether it can maintain its position as a category leader as larger competitors (Salesforce, Microsoft, and others) integrate agentic AI capabilities into their platforms. Quiq's advantage lies in specialization: it is purpose-built for CX and conversational AI, not a bolt-on feature in a broader suite. If the company can continue innovating faster than generalists and deepen its enterprise relationships, it could become an acquisition target for a major platform vendor or a standalone category winner. The next phase will likely involve expanding vertically into specific industries (financial services, healthcare, hospitality) where CX automation delivers outsized ROI, and horizontally into adjacent use cases like internal employee support and knowledge management.
Quiq has raised $51.5M across 4 funding rounds. Most recently, it raised $25.0M Series C in April 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Apr 1, 2022 | $25M Series C | Baird Capital | Adams Street Partners, Blue Note Ventures, Cambrian Ventures, Collaborative Seed & Growth Partners, Declaration Partners, Flyover Capital, Foundry Group, Insight Partners, Sapphire Ventures, Techstars, Venrock, Next Frontier Capital | Announced |
| Jul 1, 2019 | $13M Series B | Foundry Group | Adams Street Partners, Cambrian Ventures, Declaration Partners, Flyover Capital, Insight Partners, Sapphire Ventures, Venrock, Next Frontier Capital, Teamworthy Ventures | Announced |
| Aug 23, 2016 | $6.5M Seed | Next Frontier Capital, Nick Beim | — | Announced |
| Aug 1, 2016 | $7M Series A | — | Adams Street Partners, Cambrian Ventures, Declaration Partners, Flyover Capital, Insight Partners, Sapphire Ventures, Venrock | Announced |
Quiq has raised $51.5M in total across 4 funding rounds.
Quiq's investors include Baird Capital, Adams Street Partners, Blue Note Ventures, Cambrian Ventures, Collaborative Seed & Growth Partners, Declaration Partners, Flyover Capital, Foundry Group, Insight Partners, Sapphire Ventures, Techstars, Venrock.