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§ Private Profile · San Francisco, CA, USA
AI operating system for veterinary care
Key people at Scritch.
Scritch was founded in 2023 by Claire Lee (Founder) and Rachel Lee (Founder).
Scritch is building the leading AI systems for veterinary medicine, starting with voice agents that automate front-desk operations in veterinary practices.
Scritch is an AI-powered operating system designed specifically for veterinary practices to streamline clinic operations such as scheduling, billing, inventory management, and clinical workflows. It leverages AI assistants—Emily for appointment scheduling and client interaction, and Mara for real-time medical record transcription—to reduce administrative burdens on veterinary staff, enabling them to focus more on patient care. Scritch also offers 24/7 telehealth support and operates on a revenue-sharing model, eliminating upfront costs for clinics[1][5][6].
As a portfolio company, Scritch builds AI-driven tools that serve veterinary practices and pet owners by automating front-desk operations and improving client communication. This addresses the problem of administrative overload in veterinary clinics, which often detracts from quality care. Scritch has demonstrated growth momentum through strategic partnerships (e.g., with JustPaid for billing automation) and backing by Y Combinator, positioning itself as a leading AI system in veterinary medicine[3][6].
Scritch was founded in 2023 by sisters Claire Lee and Rachel Lee, both alumni of Princeton and Cornell with backgrounds in machine learning and safety-critical AI software at Tesla and Amazon. The idea emerged from their personal experiences navigating veterinary care for their aging dogs, inspiring them to improve the client experience and reduce the workload on veterinary teams. Early traction includes acceptance into Y Combinator’s Winter 2024 batch and strategic partnerships that enhance their platform’s capabilities[3][5][6].
Scritch rides the growing trend of AI automation in healthcare, specifically targeting veterinary medicine—a sector increasingly burdened by administrative tasks and rising demand for pet care. The timing is favorable due to the surge in pet ownership and the need for scalable, efficient veterinary solutions. Market forces such as labor shortages in veterinary clinics and the push for telehealth services further support Scritch’s adoption. By automating front-desk and clinical workflows, Scritch influences the broader ecosystem by setting new standards for operational efficiency and client engagement in veterinary care[1][2][6].
Looking ahead, Scritch is poised to expand its footprint globally by scaling deployments and deepening integrations with veterinary practice management systems. Trends shaping its journey include increased AI adoption in healthcare, telemedicine growth, and demand for seamless client experiences. Its influence may evolve from a front-desk automation tool to a comprehensive AI coworker augmenting all aspects of veterinary practice. Strategic partnerships like the one with JustPaid will be critical in maintaining operational scalability without increasing manual burdens. Scritch’s mission to lighten veterinary teams’ workloads while enhancing pet care positions it as a transformative player in veterinary health technology[6][7].
Scritch was founded in 2023 by Claire Lee (Founder) and Rachel Lee (Founder).
Key people at Scritch.