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§ Private Profile · San Francisco, CA, USA
AI-native IT service management platform for modern teams.
Serval builds an AI-native IT Service Management platform for modern teams. It employs agentic AI models to automate routine IT tasks and resolve help desk requests via natural language. The platform integrates workflow automation, asset, and access management, streamlining IT operations comprehensively.
Founded in 2024 by Jake Stauch and Alex McLeod, Serval emerged from their experience leading product and engineering at Verkada. Their direct exposure to the operational challenges within IT departments spurred the vision to create an AI-driven solution that fundamentally redefines support.
Serval caters to IT teams, enabling significant automation of daily ticket volumes. The company's vision centers on freeing IT professionals from repetitive administrative duties, empowering them for strategic work. Serval seeks to transform IT operations through intelligent automation, enhancing overall organizational productivity.
Serval has raised $122.0M across 2 funding rounds.
Serval has raised $122.0M in total across 2 funding rounds.
Serval is an AI-native IT service management (ITSM) platform that automates help desk requests and workflows using natural language prompts, replacing legacy tools like ServiceNow.[1][2][3][4] It serves enterprise IT teams—and increasingly HR, finance, legal, and other departments—by resolving over half of tickets automatically, routing complex ones intelligently, and enabling custom automations for tasks like password resets, hardware requests, or policy-based approvals.[1][2][4] Serval solves the problem of manual, time-consuming IT support by providing a unified system of engagement and record with built-in AI agents, asset management, access controls, and compliance features, driving 500% revenue growth and tripled headcount in recent months amid a $75M Series A at $1B valuation led by Sequoia.[1][2]
Serval emerged as a startup leveraging AI to rethink ITSM from the ground up, with founders Jake and Alex leading the charge, as highlighted by Sequoia partners.[2] The idea crystallized around empowering IT teams amid exploding enterprise AI adoption, building a platform that's "not AI for ITSM—it's ITSM built from AI," per Sequoia’s IT leader.[2] Early traction was explosive: just two months after a $47M raise, Serval secured $75M from top investors including Sequoia, Redpoint, Meritech, First Round, General Catalyst, and others, fueled by customers fully replacing incumbents and expanding automations beyond IT.[1][2]
Serval rides the AI enterprise automation wave, timing perfectly with IT overload from generative AI tools, remote work, and sprawling SaaS stacks that multiply tickets.[2] Market forces like cost pressures on help desks (where routine tasks dominate) and demand for agentic AI favor Serval's natural-language approach, which scales automations without dev teams.[1][2] It influences the ecosystem by redefining ITSM as AI-first, empowering IT as automation hubs that ripple to other functions, reducing vendor sprawl and accelerating AI adoption in Fortune 500 ops.[2]
Serval's unicorn trajectory positions it to dominate AI ITSM, with next steps likely expanding agentic capabilities into full enterprise orchestration and deepening non-IT verticals like security and engineering.[1][2] Trends like multimodal AI, zero-trust compliance, and "vibe coding" (natural language dev) will amplify its moat, potentially evolving it into a horizontal automation platform akin to a "Zapier on steroids" for enterprises. As AI reshapes work, Serval won't just automate tickets—it'll redefine IT as the AI command center, unlocking billions in efficiency for a post-manual world.
Serval has raised $122.0M across 2 funding rounds. Most recently, it raised $75.0M Series B in December 2025.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Dec 11, 2025 | $75M Series B | Anas Biad | Elad GIL, Frank Slootman, Evantic, First Round, General Catalyst, Meritech Capital Partners, Redpoint Ventures | Announced |
| Oct 1, 2025 | $47M Series A | Redpoint Ventures | Alumni Ventures, Flying Fish Partners, General Catalyst, Meritech Capital Partners, Redpoint Ventures, Evan Cheng, Alex Clayton, Colin Zima, Sabrina Hahn, BoxGroup, First Round | Announced |
Serval has raised $122.0M in total across 2 funding rounds.
Serval's investors include Anas Biad, Elad Gil, Frank Slootman, Evantic, First Round, General Catalyst, Meritech Capital Partners, Redpoint Ventures, Alumni Ventures, Flying Fish Partners, Evan Cheng, Alex Clayton.