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§ Private Profile · Pleasanton, CA, USA
ServiceMax is a technology company.
ServiceMax has raised $284.0M across 7 funding rounds.
Key people at ServiceMax.
ServiceMax has raised $284.0M in total across 7 funding rounds.
ServiceMax provides a cloud-based platform for asset-centric field service management. Its core optimizes work execution, streamlines operations, and boosts technician productivity via mobile tools. Capabilities include contract management, scheduling, dispatch, and asset lifecycle oversight, ensuring efficient service delivery and max equipment uptime. Built on Salesforce, it integrates with enterprise systems for clear service visibility.
Athani Krishnaprasad and Hari Subramanian founded ServiceMax in 2009. They identified a need for specialized field service software in asset-intensive industries, creating a platform beyond generic CRM. Their vision empowered service teams with mobile capabilities, driving efficiency, improving asset performance, and enhancing customer satisfaction.
ServiceMax solutions enable global industries to transform service operations. The company powers service interactions, helping businesses maintain assets and ensure continuity. Its vision leads field service management innovation, extending asset uptime, enhancing profitability, and providing insights for continuous enterprise improvement. Robust security and cloud-native architecture support offerings for global clients.
Key people at ServiceMax.
ServiceMax has raised $284.0M across 7 funding rounds. Most recently, it raised $80.0M Other Equity in February 2020.
ServiceMax has raised $284.0M in total across 7 funding rounds.
ServiceMax's investors include Bill Patterson, Ken Hao, Sandesh Patnam, Adams Street Partners, Cloud Apps Capital Partners, Crosslink Capital, Emergence Capital, Brett May, Kleiner Perkins, Mayfield, Meritech Capital Partners, PTC.
ServiceMax is a cloud-based field service management (FSM) software platform, now a PTC technology, that optimizes technician productivity, streamlines workflows, and maximizes equipment uptime for asset-centric industries.[1][2][3] It serves original equipment manufacturers (OEMs), operators, and third-party providers in sectors like medical devices, industrial manufacturing, oil and gas, power and utilities, healthcare, and telecom, solving problems such as inefficient scheduling, reactive maintenance, downtime, and revenue leakage through features like AI-powered automation, IoT integration, predictive maintenance, mobile tools, and customer self-service.[1][2][3][5] Built on Salesforce, its offerings—ServiceMax Core, Asset 360, and FieldFX—drive growth with reported gains like 23% higher technician productivity, 20-40% reductions in outages or stockouts, and $500K annual savings in manufacturing.[1][4][5]
The platform's momentum includes recent AI advancements like ServiceMax AI for chat assistance and multi-step workflows, plus integrations for remote diagnostics and digital twins, positioning it as a leader in service execution amid rising equipment complexity.[2][4]
ServiceMax originated in Pleasanton, California, founded by co-founders Athani Krishnaprasad and Hari Subramanian, who identified a gap in traditional CRM tools for modern field service technicians.[6] Starting as Maxplore Technologies, it rebranded to ServiceMax in 2009, focusing on SaaS solutions built on Salesforce force.com to deliver mobile-ready FSM for work orders, scheduling, and asset management.[3][6]
Early traction came from addressing equipment-centric needs in industries like medical devices and oil & gas, evolving into a comprehensive platform with innovations in proactive maintenance and complex job handling.[2][3][6] Acquired by PTC, it has scaled to enterprise customers globally, trusted by thousands of service professionals.[1][4]
ServiceMax stands out in FSM through its asset-centric, AI-driven approach on Salesforce, emphasizing full asset lifecycle visibility over generic scheduling tools.[1][2][6]
ServiceMax rides the wave of digital transformation in field services, fueled by IoT proliferation, AI adoption, and equipment complexity in Industry 4.0, where 76% of organizations face workflow inefficiencies causing downtime and revenue loss.[5] Its timing aligns with post-pandemic remote/hybrid service demands and predictive maintenance trends, leveraging real-time data to shift from reactive to proactive models—critical as assets like medical devices or energy infrastructure demand 99%+ uptime.[1][2][5]
Market forces like SaaS maturity, Salesforce ecosystem growth, and PTC's industrial IoT synergy amplify its edge, influencing the ecosystem by setting standards for asset-centric FSM, enabling OEMs to monetize service revenue, and fostering integrations that accelerate adoption in fragmented markets.[3][6]
ServiceMax is poised to dominate FSM as AI and IoT converge, with expansions in GenAI (e.g., 2025 AI assistant) driving autonomous operations and deeper analytics for service profitability.[2][4] Trends like edge computing, sustainability-focused maintenance, and AR/VR will shape its path, potentially unlocking new revenue via managed services and ecosystem partnerships.[2][5]
Its influence may evolve from FSM leader to enterprise service backbone, tying back to its roots: empowering technicians to keep global industries running efficiently.[1][6]
