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§ Private Profile · 6600 Chase Oaks Blvd #100, Plano, TX 75023, USA
Twenty (YC S23) is a technology company.
Twenty provides a modern, open-source customer relationship management (CRM) platform, offering a customizable, powerful alternative to proprietary systems. The product enables efficient customer data management with personalized views, granular permissions, flexible data models, and automated workflows. Its technical approach emphasizes user ownership and community-driven development, fostering adaptability for diverse business needs.
Charles Bochet, Thomas des Francs, and Félix Malfait founded Twenty in 2023, emerging from Y Combinator S23. Their insight identified a market need for a CRM combining service simplicity with open-source autonomy and cost benefits. This led to a platform empowering users with direct control over their customer data infrastructure.
Fast-growing companies leverage Twenty for adaptable, cost-effective customer data management. The company envisions its platform as an operating system for customer data, allowing users to own their software and benefit from a collaborative community and an open roadmap. It aims to redefine the CRM market with a secure, customizable, and community-supported business tool.
Twenty (YC S23) has raised $5.0M across 1 funding round.
Twenty (YC S23) has raised $5.0M in total across 1 funding round.
Twenty (YC S23) has raised $5.0M in total across 1 funding round.
Twenty (YC S23)'s investors include 10100, 5Y Capital, AME Cloud Ventures, Antler, Atomico, Evolution Equity Partners, Aniq Kassam, General Catalyst, Gradient Ventures, Granite Asia, Infinite Capital, LAUNCH.
Twenty (YC S23) has raised $5.0M across 1 funding round. Most recently, it raised $5.0M Seed in November 2024.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Nov 1, 2024 | $5M Seed | — | 10100, 5Y Capital, AME Cloud Ventures, Antler, Atomico, Evolution Equity Partners, Aniq Kassam, General Catalyst, Gradient Ventures, Granite Asia, Infinite Capital, LAUNCH, Rick Yang, NEW Enterprise Associates, Northzone, Paradigm, Pareto Holdings, Pioneer Fund, Race Capital, Zain Rizavi, Runa Capital, S28 Capital, Sapphire Ventures, Scale Asia Ventures, Soma Capital, Summit Partners, Tribe Capital, Y Combinator, Arash Ferdowsi, DAN Siroker, Konstantin Othmer, Konstantin VON Unger, Kulveer Taggar, MAX Mullen, OTT Kaukver, Patrick Andrae, Pete Koomen, Ravi Grover, Shay Banon, Sylwester Janik | Announced |
Twenty (YC S23) is an open-source CRM platform that serves as a modern, fully customizable alternative to Salesforce, targeting fast-growing companies and engineering teams frustrated with legacy CRMs.[3][6] It builds core CRM functionality—like managing accounts, contacts, opportunities, rich notes, and customer data import—while emphasizing enjoyable user experience, extensibility via TypeScript, and seamless integrations through APIs and webhooks.[1][2][6] The product solves key pain points: CRMs that are unpleasant to use and clash with engineering workflows, appealing especially to small companies that prefer simple, high-quality basics over bloated features.[1][2] Twenty plans to monetize via a hosted version, with its AGPL-licensed repo fostering community contributions; as of late 2024, it had 10 employees and was actively hiring.[1][3]
Twenty was founded in 2023 by Félix Malfait (engineering), Charles Bochet (engineering), and Thomas des Francs (design), and accepted into Y Combinator's Summer 2023 batch.[1][3] The idea stemmed from founder Félix Malfait's frustration seven years prior, when he complained about Salesforce on Hacker News and was told "one day, someone will do better"—inspiring the team to create an open-source challenger.[1] YC pushed them to launch early after just two months of development, focusing on polished basics rather than exhaustive features, which resonated with early users who appreciated the simplicity for small teams.[1][2] Pivotal moments include their Show HN launch on Hacker News, seeking feedback on priorities like metadata-driven architecture and real-time data connections, marking their first public debut.[1]
Twenty rides the wave of open-source resurgence in enterprise software, capitalizing on developer dissatisfaction with expensive, rigid CRMs like Salesforce amid economic pressures favoring affordable, flexible tools.[1][3] Timing is ideal post-2023 YC launch, as remote-first teams and AI-driven workflows demand customizable, engineering-aligned platforms; market forces like multi-tenant SaaS efficiency and community ecosystems (e.g., GitHub contributions) amplify its momentum.[1][2][6] It influences the ecosystem by democratizing CRM via open-source, potentially sparking "community-led" disruption in a space stagnant for a decade, while integrations with tools like Stripe, Notion, and Slack position it as a hub for modern sales stacks.[1][6]
Twenty's trajectory points to scaling its hosted SaaS, advancing roadmap items like robust metadata architecture and real-time integrations to capture share from legacy players.[1][2] Trends like AI-enhanced CRMs and vertical customizations will shape it, with its 10-person team (as of 2024) and YC backing enabling hires in design and product.[3] Influence may evolve through a thriving contributor community, turning it from YC upstart to ecosystem standard—proving that a focused, enjoyable open-source CRM can indeed be the "someone" to challenge Salesforce.[1][3]