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§ Private Profile · San Mateo, CA, USA
The AI agent that doesn’t just support, it delights.
Sendbird has raised $219.1M across 5 funding rounds.
Key people at Sendbird.
Sendbird was founded in 2013 by Brandon Jeon (Founder/Head of Trust and Safety) and Harry Kim (Founder/CTO) and John S. Kim (Co-Founder/CEO).
Sendbird has raised $219.1M in total across 5 funding rounds.
We believe in a future where AI unlocks human potential across all facets of life. We envision an A2A (Agent-to-Agent) world where AI agents connect businesses and individuals, empowering them to achieve more than ever before. It’s a future where the impossible becomes possible, and human achievement is no longer bound by time and cognitive load. We power over 300M+ people's conversations every month and we are working with the leading customers such as DoorDash, Match Group, Yahoo!, PayPal, Walgreens, and have raised $220M+ in total funding from ICONIQ, Tiger Global, Meritech, Emergence, SoftBank Vision Fund, Steadfast, Shasta, and August.
Sendbird is an AI-powered omnichannel communications platform that enables businesses to embed advanced chat, voice, video calls, notifications, and live streaming into their web and mobile applications. It serves product and engineering leaders across sectors such as gaming, social media, food delivery, healthcare, and financial services, helping them create seamless, personalized customer engagement experiences. By combining AI-driven autonomous support with human-in-the-loop capabilities, Sendbird addresses the challenge of delivering fast, natural, and accurate customer interactions at scale, powering over 7 billion conversations monthly for more than 4,000 global brands including DoorDash, Match Group, and Yahoo Sports[1][2].
Founded in California, Sendbird emerged from the need to provide scalable, reliable communication infrastructure for enterprise-level applications where chat and voice interactions are core. The company’s founders brought deep expertise in software and communications technology, initially focusing on large-scale gaming and social media clients before expanding into broader industries. Early traction came from proving its platform’s scalability and reliability with demanding customers like Yahoo and Patreon, which helped establish Sendbird’s reputation for enterprise-grade performance and support[1][2].
Sendbird rides the growing trend of AI-powered customer experience automation combined with omnichannel communication. As enterprises demand faster, more natural, and consistent interactions across multiple platforms (web, app, SMS, email), Sendbird’s unified AI agent platform meets this need by orchestrating seamless conversations that blend automation with human support. The timing is critical as conversational AI adoption accelerates but many solutions still struggle with real-world complexity. Sendbird’s focus on accuracy, speed, and integration positions it well amid rising customer expectations and digital transformation across industries[2]. Its platform also supports the broader ecosystem by enabling developers and businesses to embed rich communication features rapidly, fostering innovation in customer engagement.
Sendbird is poised to deepen its leadership in AI-powered customer communication by expanding its omnichannel AI agent capabilities and enhancing developer tools for faster, more flexible integrations. Trends such as increased demand for personalized, real-time customer experiences and the rise of generative AI will shape its growth trajectory. As enterprises continue to prioritize customer loyalty and operational efficiency, Sendbird’s blend of AI automation and human-in-the-loop support will likely become a standard for conversational platforms. Its influence will grow by enabling businesses of all sizes to deliver delightful, hyper-personalized interactions that drive engagement and retention, fulfilling its mission to not just support customers but truly delight them[2][4][5].
Key people at Sendbird.
Sendbird was founded in 2013 by Brandon Jeon (Founder/Head of Trust and Safety) and Harry Kim (Founder/CTO) and John S. Kim (Co-Founder/CEO).
Sendbird has raised $219.1M in total across 5 funding rounds.
Sendbird's investors include Long Journey Ventures, Madrona Ventures, Menlo Ventures, Norwest Venture Partners, Sherpalo Ventures, Softbank Latin America Fund, True Ventures, Webb Investment Network, Alexander Aghassipour, ICONIQ Capital, K9 Ventures, Two Sigma Ventures.
Sendbird has raised $219.1M across 5 funding rounds. Most recently, it raised $100.0M Series C in April 2021.